Wholesale Damage & Defect Policy

Dear Business Partner,

Please review and familiarize yourself with our Purchasing Policy and Procedures. If you have any questions regarding product warranties or defect claims, please feel free to contact our sales support team.

Email: sales@primitiveintel.com

PrimitiveIntel will carefully review and investigate every case submitted.

For multiple defective or damaged products, the following information is required:

I. The customer must submit a request including a detailed list of affected items and a clear description of the defect or damage.

II. Clear photos of the defective or damaged products are required for verification.

III. PrimitiveIntel will evaluate the case and determine the appropriate resolution, which may include return authorization, field destruction, replacement, credit, or another suitable solution.

IV. The permitted claim period for domestic customers is 3 months from the purchase date.

V. The permitted claim period for international customers is 9 months from the purchase date.

We understand that special circumstances may occur. If you have any questions or require assistance, please do not hesitate to contact us. Our team is committed to providing timely and professional support for our partners.